Terms & Conditions

• This website is owned and operated by inHAYle.
• Throughout the site the terms ‘we’, ‘us’, ‘our’ refer to inHAYle. By visiting our site and/or purchasing something from us you engage in our ‘service’ and agree to be bound by the following terms and conditions.
• inHAYle has the right to amend, change or update these terms and conditions at anytime. inHAYle reserves the right to update, amend or remove the website for any reason and at anytime without providing any notice.
• If you do not agree to the terms and conditions of this agreement, then you must not access the website or use any services. Prices for our products are subject to change without notice.
  Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that relate to product descriptions, pricing, promotions, offers, delivery charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information.
• The material contained in this website is presented for information purposes only. The material is in no way intended to replace professional veterinary care.
• All products purchased through the website inhayle.co.uk or other third party selling sites are the responsibility of the purchaser. inHAYle hay steamers are made to order, during busy periods your order might take up to 12 working days before dispatch., if your order is going to be delayed for any reason you will be kept informed.

DELIVERY

• Any damage caused in transit must be reported to inHAYle no longer than 3 days after delivery. inHAYle reserve the right to void any transit damage claims after this time frame.
• On cleared payment inHAYle will aim to dispatch within 5-7 working days. If for any reason the dispatch will take longer than 5-7 working days  you will be kept informed at all times.
• It is the purchasers responsibility to make sure someone is present at the receiving address on the day of delivery.

CANCELLATIONS & RETURNS

• inHAYle will charge a cancellation fee of £25 if you cancel your hay steamer order prior to the product being dispatched. This covers administrative fees incurred by us. 
• Customers have the right to cancel under the Consumer Contract Regulations; you have the right under UK law to cancel an order within 14 days without reason.
• If your hay steamer needs to be returned for repair, the purchaser will pay the delivery fee to ship to inHAYle hay steamers, inHAYle will pay for the return delivery.
• When customers wish to return goods purchased from inHAYle we require the goods to be returned to us unopened and unused.
• The cancellation period expires 14 days from the date your order is delivered. If products purchased from inHAYle have been opened or tampered with these rights do not apply.
• The cost of the return shipping must be paid by the customer.
• All returned items will be inspected by inHAYle to determine if any returned products have been used or damaged before any refund or partial refund is given.
• It is the customers responsibility to follow the cleaning and maintenance schedule as per instructions in your user manual.
• It is imperative to descale your steam generator whenever needed to ensure the operational lifespan of your hay steamer.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

• We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
• You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
• You expressly agree that your use of, or inability to use, the products you purchase is at your sole risk.
• The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
• In no case shall inHAYle, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
• Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.