Troubleshooting
Troubleshooting
If you have any issues with your inHAYle hay steamer follow the troubleshooting guide below. If you still have problems after exhausting the troubleshooting guide contact inHAYle for help.
Why does the hay chest make a bubbling noise?
| Possible Cause | Solution |
| There is too much water in the bottom of the hay chest caused by blocked drain holes |
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My hay steamer does not switch on?
| Possible Cause | Solution |
| There is no power supply | Replace fuse to the steam generator plug |
| Timer is faulty | Replace the timer |
| Safety cut out has activated on the steam generator |
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The steam generator keeps tripping the RCD or MCB?
| Possible Cause | Solution |
| The steam generator is damp or accidently got soaked |
|
| The steam generator is blocked due to limescale causing the safety trip to be activated |
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The hay steamer is not getting to the desired temperature?
| Possible Cause | Solution |
| The heating element in the steam generator is covered in limescale reducing its efficiency | Descale your steam generator as per user manual instructions |
| The outside temperature is too low | To help your hay steamer get to the optimal temperature of 80-100⁰C use the inHAYle winter cosy or an insulated horse rug to put over the steam chest |
| Faulty thermometer | To check if the plunge thermometer is working place the probe into a boiling cup of water – if the temperature does not read 90-100⁰C contact inHAYle for replacement |
My hay is not evenly steamed?
| Possible Cause | Solution |
| The amount of hay exceeds the maximum amount for your inHAYle hay steamer | Only steam the stated amount of hay stated in your user manual |
| The hay chest has been placed on uneven ground | If you place your hay chest on uneven ground one side will get more steam than the other, allow your hay steamer to cool down and then move to level ground |
| Uneven distribution of loaded hay or loosely packed hay | Try to spread/place the hay so that it is evenly distributed across the hay chest |
Water escapes from the bottom of the hay chest?
| Possible Cause | Solution |
| The hay has almost finished its steaming cycle | When the hay has almost finished its steam cycle it is normal to see water escape from the drain holes at the bottom of the hay chest |
| You over watered the hay before steam cycle | Only sprinkle your hay with water, do not soak your hay as this will just drain out of the bottom |
| You opened your lid/lids too early | Always keep your lids shut on your hay chest as it cools down. If you open the lids too early the steam will turn to water which will drain out of the bottom |
Steam is escaping from the hay chest?
| Possible Cause | Solution |
| The steam cycle has almost finished | When the hay steam cycle has almost finished it is normal for the steam to emit from the sides or drain holes |
| Your hay chest is not on level ground | Allow your hay steamer to cool down and move to level ground |
| Your hay chest cooled down with the lids open, which can cause the lids to not fit properly | Always keep the lid/lids shut on the hay chest while it cools down |
While steaming, steam escapes from the filler cap?
| Possible Cause | Solution |
| The filler cap is not closed properly | Allow the steam generator to cool down, remove and clean filler cap |
| The steam generator has been overfilled | Allow the steam generator to cool down then pour the access water out of the steam generator |
| The steam flexi hose is restricted or blocked |
|
Maintenance
Please follow the maintenance procedure outlined in your user manual.
The generator will need to be descaled on a regular basis.
Depending on your location within the UK descaling will need to be performed more frequently than other areas, 60% of the UK is affected by hard water.
Due to this calcium carbonate, limescale will form on the heating element decreasing its performance and life span. To counter this descaling your steam generator regularly with descaler will keep your steam generator clean and fully operational.